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Sign in with the email you used for your order, open the order, and choose “Return items.” We’ll review your request and email you the next steps.
Email hello@jonesanddaughters.co with your order number and what you’d like to exchange. We’ll help you with the next steps.
We accept returns for a refund and exchanges within 14 days of delivery. Items must be returned in their original condition.
To start a return, sign in to your account, open your order, and choose “Return items.” Once it’s accepted, we’ll send a return shipping label and instructions. For an exchange, email hello@jonesanddaughters.co with your order number. Items sent back without first requesting a return will not be accepted. Online purchases may also be returned in-store.
A $20 restocking fee will be deducted from refunds to cover shipping and restocking costs.
Perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be exchanged.
We accept unworn, unaltered items with original tags and a sales receipt within 14 days of purchase for exchange or store credit only. All in-store purchases must be returned to the store.
Items must be in the same condition as purchased, unworn and unused. Perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be returned or exchanged.
Sale items are final sale and not eligible for return or exchange.
Email hello@jonesanddaughters.co.